Security and Privacy Policy

This Security and Privacy Policy demonstrates our commitment to protect your personal information while you are using the LumenTruss™ website (“LumenTruss™”) and to ensure that the order confirmation process is secure. If you choose to use our website, it means that you agree to our use and collection of your personal information in the manner described herein. If you do not agree with the following, we ask you not to use our website.


The personal information we collect

Personal information is information that can identify you as an individual (“personal information”). When you fill out a new account and credit application form and/or an application to obtain an access code to order products on our website, you need to provide personal information such as your name, your address, your phone number, your email address and other information unique to you. Such personal information remains on our server for the period of time that your account with LumenTruss™ is active.

When you order products on our website, you must also provide certain information related to your credit card or PayPal account. However, such information will only be used to pre-authorize payment of your order and will not be transmitted to and kept on our server.


Acknowledgment and consent

LumenTruss™ will only collect personal information that you provide voluntarily. Generally speaking, when you fill out a new account and credit application form and/or an application to obtain an access code, you consent to the use and disclosure of your personal information in order that we can confirm and invoice your order and ship to you the goods you ordered online. Should we need to use your personal information for other purposes, we will again seek your consent.

You can revoke your consent at any time, subject to contractual or legal restrictions and by providing a reasonable advance notice. If you wish to revoke your consent at any time, please contact our person in charge of protecting personal information at 1-855-384-3384 or by sending an email at We will then inform you of the implications of revoking your consent.


Privacy of personal information

We respect the privacy of all personal information that we collect on this website. We will provide access to this personal information only to selected members of our personnel, our representatives and agents, including the vendors that have assisted us in offering the products ordered or for any other purpose described herein. These service providers are bound to protect any personal information that we disclose and to comply with the general principles related to the protection of personal information, as described herein.


Disclosure of personal information

LumenTruss™ will never disclose, exchange, lease nor sell your personal information without the prior consent, except in the following circumstances:

We reserve the right to disclose or provide personal information to a third party if a purchase, a sale, a lease, a merger, an amalgamation or any type of acquisition, disposition or financing proposed or actual occurs for the whole or part of LumenTruss™ or any activity, asset or share of LumenTruss™ or one of its divisions. This is to ensure that you continue receiving the same product or services or similar ones from the third party. 

We can also disclose your personal information if obligated to do so by a legal obligation, a search warrant, a subpoena or if so ordered or authorized by a court of law.

We reserve the right to disclosure personal information if, by doing so, it would help us recover monies owed to us by you.



LumenTruss™ has introduced state-of-the-art security measures to protect you against the loss or unauthorized use of your personal information, including your credit card information or PayPal account information. LumenTruss’s servers use the latest Secure Socket Layers (SSL) encryption technology, used by major Canadian banks, making it highly secure.

All your personal data is encrypted by SSL at the time of their entry, which makes their reading impossible during the transfer via the Internet. No order-related information, including your name, address, credit card number and PayPal account, will be openly circulated on the Internet.

This security service is provided by a specialist in “trusted services” on the Internet. In addition, LumenTruss’s servers are protected by firewall technology. LumenTruss™ is committed to ensuring that its equipment is always on the cutting edge of technology to enable you to carry out secure transactions on the site at all times. However, no security mechanism is perfect and you should be advised that there always be a certain level of risk that the personal information that you transmit to is disclosed without your consent and without any fault of LumenTruss™. LumenTruss™ declines any responsibility for the fact that such confidential information about you may be disclosed, except in the event of negligence on the part of LumenTruss™. Please note that for your security, no credit card information or PayPal account information is stored on the servers that uses. If you are concerned about the confidentiality of using your credit card or PayPal account on the Internet, LumenTruss™ invites you to contact one of our representatives and submit your order by phone.


Other information

LumenTruss™ is constantly seeking to improve its service to its customers. For this reason, LumenTruss™ automatically collects non-confidential and non-personal information when you visit This information includes information about your browsing experience, your Internet Protocol (IP) address and information collected through the use of cookies. This data cannot identify you under any circumstances. For more information, please refer to our Cookie Notice.


Efficiency of the Network

LumenTruss™ cannot guarantee total efficiency or security. It is possible that a hacker manages to penetrate the server. It is thus important that you keep in mind before USE YOUR IDENTITY TO BROWSE THE SITE OR COMPLETE TRANSACTIONS on that a malicious person may access the servers on site and use the information about you or any other person on the site to his or her own end. IN NO CASE will and its administrators be held accountable for acts of computer piracy, nor be blamed for whatever damage or loss associated to any member of LumenTruss™. The website may experience occasional outages and some programming errors may be caused by updates or events beyond the control of the administrators. When you shop online, you can check if you are in secure mode by making sure that the URL link (web address) begins with https:// and that the lock icon in your browser window is displayed, which will confirm that you are in secure mode.


Scope of the present policy, as it pertains to third-party websites that can be accessed through the LumenTruss website

This present Security and Privacy Policy, as published on this website, only pertains to the activities of LumenTruss™. We cannot be held responsible for any practice related to the protection of personal information by third-party websites which can be accessed through the LumenTruss™ website.


Review and update of the Security and Privacy Policy

We reserve the right to modify this Security and Privacy Policy, at any time, without prior notice. The Security and Privacy Policy posted on this site shall be deemed to be our current Policy.


Should you have any questions on the LumenTruss™ Security and Privacy Policy, you can contact our Privacy Officer by email at or by phone at 1-855-384-3384.


Access Right

We are committed to supply access and rectification rights to those concerned who wish to access, modify or delete their information.


To exercise this right:

Address: 9221 Edison St., Anjou, Que. H1J 1T4


Phone: 1-855-384-3384

Website: Privacy and Security Policy


Version in effect since April 25, 2019